Whee! I got a new job! And is seems, I may have found the best employer in Utah. I kid you not.
First off, let’s start with a picture. Welcome to your new job, here’s 48″ of workspace:
This is my desk at DigiCert, an SSL encryption business. Go check out the website! See how high they rank on Google if you search for “ssl certificates“ Their motto is “Your Success is Built On Trust”.
I’ll tell you now, I’m expecting that I’ll be happy as a clam for many moons to come. That’s not what I want to say here. I’m sure I’ll be saying plenty later.
There is a mantra at DigiCert — treat the customer like they’re your mother or grandmother. And they’re serious. There is a book that everyone reads, called “Win the Customer, Not the Argument” and it’s all about true customer service. The executive staff have completely integrated this philosophy into their operations. Completely. And they recognize that the employees are the ones who interface with the customer, and if they’re going to treat the customer with respect and care, then they (executive staff) must treat the employees with respect and care. I haven’t seen it firsthand yet because I’m new and haven’t yet won this level of trust, but I’d dare to say, based on what I’ve seen so far, that the staff even love the employees. Not as a body, but as individuals. And if you feel that in your workspace, you’ll pass that to your customers.
My VP said something when I was meeting with HR that really struck home with me. I didn’t write it down, so I’ll paraphrase: “We need you to be happy here. If you’re having a bad day, go home, tell your wife what you did, get it out of your system, and then come back here and be happy”. How spot on is that? Every time I’ve been having a bad day, it’s because I’ve done something stupid sometime in the past, near or distant, and it’s eating me. Worse if it’s something I did to or against my wife. Tell her, ask forgiveness, get input, and you feel better. The truth will set you free. And then you can get back to being happy (assuming you’re a happy person). Pretty wise counsel.
I’m back to web development. I’m happy. I’m not looking for advancement, or a title, or anything. I’ll let everyone above and before me do what they do best. It really looks like it’s all rolling pretty smoothly. I’m just going to lean forward and code. Yeah, I’ve been managing people for the last couple years, so I’m a little rusty on my code. But I can get back up to speed pretty quick. My VP is aware of that. And I hope he knows I’m committed. I’m in this for a very long haul.
And here’s my little promise: If they truly are what they seem to be, I’m going to buy in 150%. This could be just like the company I envision myself running (see my earlier post, Who Am I To Judge). If it’s a facade or a farce, and down the road I find I’ve been deceived and this is just another company with a greedy, self-serving medusa at the head, it would break my heart.